Learn How to Use the 311 Website

Written By Jessie Fuentes

Dear residents,

As your Alderperson, I am committed to ensuring the well-being and improvement of our community. To help achieve this goal, I would like to introduce you to the CHI 311 app and website, a valuable resource that empowers you to report non-emergency issues directly to the City of Chicago. Whether it's a pothole, graffiti, or a broken streetlight, CHI 311 allows you to play an active role in maintaining and enhancing our neighborhood.

To make the most of this convenient tool, please follow the steps outlined below:

Step 1: Download the CHI 311 App (optional)

  • If you prefer using your smartphone, search for "CHI 311" in your device's app store.

  • Download and install the app to have easy access to reporting issues on the go.

Step 2: Access the CHI 311 Website

  • Visit the official CHI 311 website at https://311.chicago.gov using your preferred web browser.

Step 3: Explore Issue Categories

  • On the CHI 311 homepage, you will find a list of common issue categories, such as Streets and Sanitation, Buildings, Parks, and more.

  • Click on the category that best matches the issue you wish to report. For example, if there is a pothole on your street, select the "Streets and Sanitation" category.

Step 4: Report an Issue

  • After selecting a category, you will be presented with a list of specific issue types. Choose the one that aligns with the problem you want to report. Continuing with our pothole example, you would select "Pothole - Roadway."

Step 5: Provide Details

  • Fill in the required information, such as the location of the issue. You can enter the address manually or allow the app or website to use your device's location services to pinpoint the area automatically.

  • Be as specific as possible when describing the issue. Include any relevant details that will help the city understand the problem better, such as the size and depth of the pothole or the nature of the graffiti.

Step 6: Attach Photos (if applicable)

  • If you have a photo of the issue, it can greatly assist the city in assessing and addressing it promptly. Use the app or website's photo upload feature to attach images directly from your device's gallery.

Step 7: Submit the Report

  • Review the information you provided to ensure accuracy.

  • Click the "Submit" button to send your report to the City of Chicago for further action.

Step 8: Track Your Report

  • Once you've submitted a report, you will receive a confirmation number. Use this number to track the progress of your report through the CHI 311 app or website.

  • You can check the status of your request and receive updates on any actions taken by the city.

By utilizing the CHI 311 app and website, you have the power to make a positive impact on our neighborhood's maintenance and development. Let's work together to keep our streets clean, safe, and vibrant.

If you have any questions or require further assistance, please feel free to reach out to my office. We are here to help you navigate this valuable resource.

Thank you for your dedication to our community!

Jessie Fuentes
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